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Return & Refund

If you don't have a great experience for ANY reason, we will do WHATEVER it might take to make sure you are totally satisfied with your purchase.

Contact Us At support@yoursofahouse.com

How do I return something? 

We offer returns for product that are either defective or damaged during shipping.

Our Returns Policy timeframe is 30 days from when an order arrives at your address.

Please feel free to contact us about returns at support@yoursofahouse.com

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

To begin initiating a return, within 30 calendar days of delivery, please return your item to our address below and reach out to our customer support team at support@yoursofahouse.com to confirm the return.

  • Simply contact our support team at support@yoursofahouse.com if you have any questions regarding your return.
  • For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

 

Refund Policy


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards  

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@yoursofahouse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yoursofahouse.com and send your item to: 90 Rue Ransfort - Molenbeek-Saint-Jean 1080 -  Brussels - Belgium

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 90 Rue Ransfort - Molenbeek-Saint-Jean 1080 - Brussels - Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.